Pre-Order Policy

Pre-Orders are products that we do not currently have in stock and will be released at a future date. If you purchase a Pre-Order item, you will be charged at time of purchase.

Pre-Ordering does not guarantee receiving the items before other retailers. Pre-Order items will be shipped within 48 hours after arriving at our warehouse. Please note that some items arrive before others.

Pre-Orders follow our normal Return Policy.

Pre-Orders will be fulfilled as they come into our warehouse, regardless of how many packages it takes.

If your address has changed in the time from ordering to release/shipping date, please send us an email at info@merch-ventures.com.

 

Pre-Order Cancellations

Pre-Order purchases are non-refundable. In the case you wish to cancel a Pre-Order, we will issue in-store credit to use on a future purchase. In store credit will be issued in the form of a gift card and can be used on anything in the store including Pre-Orders and In-Stock items. As of 9/30/21, if you want the original payment method refunded there is a 15% cancellation fee.